Cancellation & Refund Policy

1. Reservation

A reservation can be cancelled at any time before your tenancy is activated, at no cost. No payment is ever collected at the reservation stage, so there is nothing to refund.

2. Joining fee

The joining fee is collected only once a tenancy is activated. It is non-refundable once collected, as it is a one-time administrative charge for onboarding.

3. Rent

• Rent paid for a month is final. Once paid, it is non-refundable and cannot be transferred or adjusted against other dues, including on early voluntary move-out part-way through the month.
• Rent charged or collected in error is corrected or refunded on request, where the error is confirmed by Management.

4. Security deposit

• At least 20% of your security deposit is retained until final move-out settlement is complete.
• Deductions may be made for unpaid rent, electricity charges, damage to property, the no-notice shortfall charge, the move-out cleaning charge, unpaid fines and any other outstanding dues.
• The deposit, less deductions, is refunded within 7-10 working days after you vacate, subject to inspection and clearance of all dues, to the same payment mode used originally (bank transfer/UPI) unless otherwise agreed.
• The deposit is not refunded if: you leave before the 90-day lock-in ends (the entire deposit is forfeited as liquidated damages); Management terminates your stay; or you violate any term of your agreement or the House Rules.

5. Move-out charges and fines

The following are deducted from your security deposit at move-out settlement and are not separately refundable:

• No-notice shortfall charge (₹1,000) - if you leave without the required 15 days' notice.
• Move-out cleaning charge (₹500) - standard on every move-out, regardless of room condition.
• Overstay fine (₹500 per day) - for remaining past your agreed move-out date without written approval.
• Visitor fine (₹500) - for a visitor who stays beyond one hour.
• Early exit during lock-in - forfeiture of the entire deposit and rent for the rest of the lock-in or until a replacement tenant takes the bed, as set out in your agreement.

See our Terms & Conditions for full detail on when each applies.

6. Electricity and other charges

Any outstanding electricity or other charges are settled against your ledger and, where applicable, adjusted against your deposit at move-out. Charges for services already used are not refunded.

7. Cancellation by us

If we are unable to honour a confirmed booking - for example, a property or room becomes unavailable - any payment already collected for that booking will be refunded in full.

8. Disputes over a refund

Refund or correction disputes should first be raised with property staff directly, or by writing to tech@pkaccommodation.in.

If unresolved, the matter is addressed through discussion with Management and, failing that, is subject to the jurisdiction of competent courts in Chennai, Tamil Nadu.

9. How to request a refund or correction

Write to tech@pkaccommodation.in or contact your property's staff directly, with your name, property, and the payment/ledger detail in question.

10. Changes to this policy

We may update this policy from time to time; the version in effect at the time of your payment or move-out applies.